Can technology marketing videos have empathy?

Puzzling out the risks your customer faces in the decision-making process can help you create more empathetic videos and other content that is more in line with what customers really want.

There’s little doubt that video as a medium can have empathy. Reality TV shows may increase empathy and bring out the best in us. But let’s consider the kind of videos I know best, technology marketing videos. These are mostly short, high-level solution overviews for lead generation or account management. What is empathy in marketing? The production of […]

Make a better tech marketing explainer video. Start with a diagram.

Tech marketing videos that feature business and technical processes can come across as dull unless they are structured to tell a story. Diagrams write the story for you!
Tech marketing videos that feature business and technical processes can come across as dull unless they are structured to tell a story. Diagrams write the story for you!

In a previous blog post, I recommended diagramming the structure of your tech marketing explainer video using a tool built into Microsoft Office. That was about putting across all the essential messages. Another good way to come up with a story about a technology solution is to find the diagram that tells the story and extract what you need. […]

Tell B2B video viewers you take them seriously

Part of the art making B2B video for marketing tech solutions is taking the audience seriously. www.canstockphoto.com
People who invest their time in watching your B2B video want to be taken seriously. This is easy to overlook In the drive to deliver marketing "messages."

Malcolm Gladwell has said that, for him, the key to a good live presentation is to keep in mind that the audience wants to be taken seriously. This struck me as pertinent to the development and production of B2B video for inbound marketing and sales engagement. We imagine the audience browsing our collection of marketing content like bees collecting nectar. […]

Don’t miss out on this new kind of video for business development

Clickable objects make interactive video a much more engaging sales tool for business development
The great thing about interactive video for business development is that a single video can lead to lots of different interactions with different buyers.

In tech companies, business development goes hand-in-hand with innovation. It’s about getting people to try something new, namely your tech solution. Usually, a video helps to launch a tech solution. Is that enough video for business development? Business development for technology solutions is often a drawn-out process where you’re trying to nurture a group of buyers. […]

Marketing video’s big fail. And how interactive web video succeeds.

The big fail with ordinary marketing videos is not generating click-throughs or customer data. Interactive web videos do both.
The big fail is that marketing videos don't get click-throughs. But interactive web video is poised to fix that.

Explainer videos explain. Marketing videos create awareness. And then what? What do viewers actually do after they click the “Play” button?  Who knows? This is marketing video’s big fail — an impersonal user experience that captures no user data. The big opportunity is interactive web video. This used to be specialist technology. It didn’t really scale. It didn’t work on […]

5 questions you should ask about explainer video animation

The best explainer video animation may not need characters and don't need to be 100% animated.

“Animation” means breathing life into something. Explainer video animation is popular because just about any subject can be explained — without the need for actors, crews, and cameras. But what style of animation is best? Here are five must-ask questions to help guide your choice. What is the hook? If your video is chiefly about your brand, or […]

Men vs. women? Which is the best explainer video narrator

Which is the best choice for an explainer video narration?

We’re often asked whether there’s any reason to prefer a male or female explainer video narrator for tech-oriented videos. Our answer has always been “not really.” However, Ben Lebay, a researcher at ConversionXL.com, has published a nice study of the perceived “trustworthiness” of male and female narrators, professional and non-professional. It’s called Which Type of Voice Actor Should You Use […]