TBV Insights

Video for sales enablement

When Gartner technology marketing analyst Todd Berkowitz evaluated his “10 Fearless Predictions for B2B Tech Sales and Marketing in 2017” at the end of the year, he decided that he had been “completely right” in predicting that “Tech Providers Will Pay Far More Attention to Sales Enablement.”   He deemed the prediction “Content Creation Will Re-Balance With More Focus Towards Mid and Late-Funnel” only “somewhat right.” While Gartner clients agreed that influencing buyers later in the process is critical, most admitted they had not significantly shifted the focus of content creation.

The need for mid- and late-funnel video for sales enablement

In the course of arguing the need for mid- and late-funnel content, Berkowitz writes that top of the funnel content is still going to be important, but there should be more emphasis on case studies, white papers, implementation and how-to guides because “you can only create so many eBooks and videos.” Relegate video to the top-of-the-funnel? For one thing, most tech companies already publish webinars and subject matter expert presentations that some buying team members are willing to watch later in the sales process, however dull they look to the rest of us.

But, according to research by sales enablement leader SAVO Group, video can potentially make a much bigger impact. In their study  What Content to Build for Sales, SAVO (now part of Seismic) makes it clear that tech providers who intend to “pay far more attention to sales enablement” should pay far more attention to video.

Clearly, video is highly valued by prospects later in the sales process. For every buying team member who needs to study the implementation guide and delve into case studies, there are several other buying team members who would prefer the high-level view video can provide. Source: SAVO Group

The report also notes that, in spite of the impact of videos late in the sales process, videos are 10 times more likely to be shared by sales reps at the beginning of a prospect’s journey. Why? Presumably because there is a scarcity of video sales content aimed at late-stage buyers. In any case, there is ample opportunity for companies to gain a competitive edge with effective video for sales enablement.

Building a business case with video

There is no stage of the buying process where buyers stop liking video. But later in the buying process, prospects don’t need marketing videos that are stuffed with product information. They need to build a business case. Your sales people need to help them.

This is where video for sales enablement can shine: timely, appropriate, lively content that buying decision-makers can share. It’s unlikely that everyone needs to read the white paper. But it’s highly likely that building consensus around the business case would be easier if everyone got the gist of the white paper.

Take another look at your mid- and late-funnel content. There’s lots there intended to influence late-stage buyers. Why not turn some of it into video?  Videos summarizing and highlighting your best late-stage content can help your buyers share the key messages internally to build their business case.

The case for use-case video

Use-case videos for product demonstrations and tutorials Tech tips and how-to’s. Case studies. These categories — let’s call them “use cases” — invariably show up near the top in surveys of content preferences of IT decision-makers. A use-case video can

Videos to support your high-value offer

The High-Value Offer is a customer interaction with so much business value that the buyer feels compelled to engage. It’s an account-based marketing concept recommended by Gartner for customer acquisition, too. A high-value offer’s business value depends on timely topics