TBV Insights

Engineers watch tech solution videos

Engaging with engineering staff is a challenge tech solution videos share with all other kinds of content. That’s clear in the table below from Engineering.com It shows the degree to which engineers rely on video compared to other marketing content. But think about this: all the non-video content in this table could be enlivened, clarified, summarized, and promoted with video. Video can breathe new life into a content marketing strategy aimed at these buyers. At every stage in the customer journey.

Source:  ENGINEERING.COM Research Report: How Engineers Find Information 2018.

The four golden words: “Here’s how it works”

This is particularly true when the focus is on how your solution works. This, of course, is something an engineer wants to know. If you’re trying to make a case for how the parts of your solution fit together to create an efficient and effective machine, there’s nothing like video for making your case efficiently and effectively. I’ve long felt that “Here’s how it works” is music to the ear of most viewers of tech solution videos. It’s a phrase the sounds forthright and raises expectations at the same time. It will be a big disappointment if the viewer doesn’t find your explanation convincing — but an important inflection point in the buying process if she is satisfied and seeks out more information.

Harnessing the power of tech solution videos

Of course, engineers are accustomed to diagrams, drawings, and other kinds of visual explanation. The advantage of an “executive summary” video based on written content is that you can step the viewer through a process or model. You’re making things easy for the viewer at the same time as you’re controlling the message. And not just the message. In a skillfully made video, you’re actually controlling where the viewer is focusing her attention. Use your powers wisely.

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Videos to support your high-value offer

The High-Value Offer is a customer interaction with so much business value that the buyer feels compelled to engage. It’s an account-based marketing concept recommended by Gartner for customer acquisition, too. A high-value offer’s business value depends on timely topics

photo representing IT exec pondering how-to video content

Reframing your demos as How-to video content

I was surprised to learn from a Foundry (IDG) white paper on customer engagement [download link] that the average technology decision-maker spent 14.3 minutes watching each How-to video they viewed in 2022, up from 12.2 minutes in 2016. If you really want a technology